Privacy Policy

Privacy Policy

The Crockery House (operating as House of Crockery) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Information You Provide:

• Full name, delivery address, city, state, and PIN code.
• Email address and phone number.
• Payment information (we do not store card details - processed by secure payment gateways).
• Order history and product preferences.
• Messages or queries sent via contact form, email, or WhatsApp.

b) Information Collected Automatically:

• IP address and browser type.
• Pages visited, time spent, and clickstream data.
• Device type (mobile, desktop, tablet).
• Referring to a website or source.
• Cookie data (see Section 4).

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders.
• Send order confirmation, shipping updates, and delivery notifications.
• Respond to your queries and provide customer support.
• Improve our website, product selection, and shopping experience.
• Send promotional offers and newsletters (only with your consent).
• Detects and prevents fraud or misuse of our platform.
• Comply with applicable Indian laws and regulations.

3. Cookies

Our website uses cookies - small text files stored on your browser - to enhance your experience. Cookies help us:

• Remember your cart and session details.
• Analyse website traffic and user behaviour.
• Show relevant ads on other platforms (via Google/Meta).

You can disable cookies through your browser settings. However, some features of the website may not function correctly without cookies.

4. Payment Security

All transactions on House of Crockery are processed through PCI-DSS compliant payment gateway i.e. Razorpay. We do not store your card number, CVV, or banking credentials on our servers. All payment data is encrypted and handled securely by our payment partners.


5. Sharing of Information

We do not sell or rent your personal information to any third party. We may share your data with:

• Shipping partners (Delhivery / Bluedart / DTDC) to deliver your order.
• Payment gateways for transaction processing.
• Analytics services (Google Analytics) to understand website usage.
• Government authorities, if legally required under Indian law.

All third-party partners are bound by confidentiality and data protection obligations.

6. Your Rights

As a customer, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and data.
• Opt out of marketing emails at any time (via unsubscribe link).
• Withdraw consent for data collection (note: this may affect order processing).

To exercise any of these rights, email us at support@thehouseofcrockery.in.

7. Data Retention

We retain your personal data for as long as necessary to fulfil your order, comply with legal obligations (typically 7 years for financial records under Indian law), and resolve any disputes.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways or social media). We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies independently.

9. Children's Privacy

Our website is not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such data collection, we will delete it immediately.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised 'Last Updated' date. Continued use of the website after changes constitutes your acceptance of the updated policy.

11. Contact Us

For privacy-related queries, please contact:

Email: support@thehouseofcrockery.in

Phone: 7814046807

Address: The Crockery House, Kapurthala Jalandhar Road, Mansurwal Dona, Kapurthala, Punjab, India